Saganing Eagles Landing FAQs

Find answers to everything you need to know about your visit to Saganing Eagles Landing. If you don’t find what you’re looking for, feel free to contact our guest services team.

General Information

What is the minimum age to gamble?

You must be 18 years of age or older with a valid government-issued photo ID to enter the gaming floor or participate in any wagering at Saganing Eagles Landing.

Are children allowed on the property?

Guests under 18 are allowed to enter the building with an adult only if they’re in transit to or from our dining establishments. They’re not permitted to loiter or remain in gaming areas.

What are your hours of operation?

We are open 24 hours a day, 7 days a week, 365 days a year, including all holidays.

Is smoking allowed at Saganing Eagles Landing?

All indoor areas at Saganing Eagles Landing are smoke-free. Designated outdoor smoking areas are available for our guests. Marijuana use is strictly prohibited.

Can I bring my pet?

With the exception of certified service dogs, we maintain a no-pets policy for both the hotel and casino.

Gaming & Promotions

Are there quiet hours at the park?

Yes, quiet hours are between 11 p.m. and 7 a.m.

Can I have a campfire in the park?

You may have a campfire as long as you use an above-ground fire pit. We have complimentary portable fire pit units available for you to use. Please follow any burning restrictions set by the tribal authority.

Can I bring pets to the RV park?

Pets are allowed as long as they remain on a leash at all times. All pet waste must be disposed of properly in a trash receptacle.

What is the road surface in the park?

The RV park has a level gravel surface.

Can I set up a tent on the grass?

Unfortunately, we do not allow tents or parking on the grass.

What time is check-in and check-out?

Check-out time is 11 a.m. and check-in time is 12 p.m. Please complete check-in at the Hotel Front Desk.

How do I get to the Casino from the RV Park?

We offer a complimentary shuttle between the casino and the RV Park, making it easy to get around. You can also use our designated path to walk to the casino. The shuttle runs 24 hours a day, so you never have to wait to play!

How do I check availability for motorcoach tours?

For motor coach availability, contact 989-775-5909 or SaganingBusTours@sagchip.org.

Do bus tours need to be booked in advance?

Yes, you must book motorcoach trips at least five days in advance of your trip. We cannot provide incentives for motorcoaches that arrive unannounced.

Do I need an ACCESS Card to get bus tour incentives?

Yes, every passenger on the motorcoach will need to have an ACCESS Club card to receive the incentives. Passengers who do not have a membership already will need a photo ID so that they can sign up when they arrive at the casino.

Can I schedule a bus tour for any day of the week?

Casino bus trips are allowed every day except Thursday. Please plan your trip any day between Friday and Wednesday.

How many passengers do I need to qualify for the incentives?

Your bus tour needs to have at least 12 passengers in order to receive Premium Play or dining voucher incentives.

How do I find Michigan casino bus trips to join?

Saganing Eagle’s Landing doesn’t organize bus trips directly. Instead, you can arrange casino bus trips through third-party tour bus companies. A number of Michigan bus companies have regular trips to Saganing Eagles Landing.

Do I need reservations?

The Landing Restaurant generally welcomes walk-ins, but for larger groups, we recommend calling ahead to check availability.

 

Where can I eat at Saganing?

What amenities are included at the RV Park?

Guests enjoy access to the hotel pool, picnic tables, fire pits, and free Wi-Fi.

Is there a shuttle?

Yes, we provide a free 24-hour shuttle service that runs between the RV Park and the casino entrance.

Where is the RV Park located?

The Saganing RV Park is located directly across from the casino. It features 35 back-in gravel sites with electric hookups (year-round) and water hookups (seasonal).

What is the Hero Card?

The Hero Card is our way of saying thank you to active duty and veteran members of the U.S. military. It offers exclusive discounts on rooms, dining, and more. Visit the ACCESS Club with your military ID to enroll.

Is my card valid at other properties?

Yes! Your ACCESS Loyalty Card is one single card that works across all three Soaring Eagle properties: Saganing Eagles Landing, Soaring Eagle Casino & Resort, and Soaring Eagle Waterpark & Hotel.

Can I bring my pet?

With the exception of certified service dogs, we maintain a no-pets policy for both the hotel and casino.

Is smoking allowed at Saganing Eagles Landing?

All indoor areas at Saganing Eagles Landing are smoke-free. Designated outdoor smoking areas are available for our guests. Marijuana use is strictly prohibited.

What are your hours of operation?

We are open 24 hours a day, 7 days a week, 365 days a year, including all holidays.

Are children allowed on the property?

Guests under 18 are allowed to enter the building with an adult only if they’re in transit to or from our dining establishments. They’re not permitted to loiter or remain in gaming areas.

What is the minimum age to gamble?

You must be 18 years of age or older with a valid government-issued photo ID to enter the gaming floor or participate in any wagering at Saganing Eagles Landing.

Is there a dress code for the casino?

We maintain a casual, comfortable environment, though shirts and shoes are required at all times. Some fine-dining venues may suggest “resort casual” attire.

Do I need reservations for your restaurants?

While walk-ins are welcome, we highly recommend making reservations for full-service dining, particularly on weekends and concert nights.

How can I purchase concert tickets?

Tickets for the Entertainment Hall and Outdoor Arena can be purchased through our website, at the Box Office, or via official ticket outlets.

Does the resort have a pool and fitness center?

Yes, hotel guests have full access to our indoor pool, hot tub, and state-of-the-art fitness center.

What are the check-in and check-out times?

Check-in begins at 4:00 PM, and check-out is by 11:00 AM.

I forgot my PIN. How can I reset it?

For your security, PIN resets must be done in person at the ACCESS Club desk with a valid government-issued ID.

How do I earn and redeem points?

Earn points by using your ACCESS card while playing slots, table games, bingo, or poker. Points can be redeemed for Premium Play, dining, hotel stays, and spa services.

How do I join the ACCESS Club?

Membership is free! You can sign up at any ACCESS Club desk. You must be at least 18 years old and provide a valid photo ID.

 

What types of slot machines do you have?

We feature thousands of the latest slot machines, ranging from penny slots to high-limit games, including progressive jackpots.

Do you offer Bingo and Poker?

Yes! We host one of the premier Bingo Halls in the country and a dedicated Poker Room featuring various limits and tournaments.

I won a jackpot and need a copy of my W-2G form. How can I obtain this?

To request a W-2 G form, call 989-775-5186 or email w2grequests@sagchip.org.

How do I request a Win/Loss Statement?

We provide easy access to your records! You can download your Win/Loss statement via our ACCESS Club online portal or visit the ACCESS Club desk in person with a valid ID.

What is the gambling age in Michigan?

The Michigan gambling age is 18 years or older. All guests must have a valid government-issued photo ID to enter the gaming floor and participate in wagering.

How do I apply my tax-exempt status to my purchases or reservation?

Soaring Eagle Casino & Resort does not charge a state tax and therefore does not accept State of Michigan tax-exempt forms. Soaring Eagle does charge a 6% Tribal Tax. To be approved for a SCIT tax exemption, please complete the SCIT Tax Exemption form with a copy of your tax exemption certificate or letter.

The documentation will be verified, and once the application is approved, you will receive notification from the Saginaw Chippewa Indian Tribe.

Please return the necessary documents to:
Saginaw Chippewa Indian Tribe; Tribal Tax Director; 7070 East Broadway, Mount Pleasant, MI 48858.

For further questions, please contact our tax department at (989) 775-4105.

Where is Soaring Eagle located?

We are located at 6800 Soaring Eagle Blvd, Mt. Pleasant, MI 48858.

 

When is Soaring Eagle open?

Soaring Eagle is open 24 hours a day, 7 days a week, 365 days a year, including all holidays. Individual restaurant and spa hours may vary.

 

What time does the Little Eagle Café close?

The Little Eagle Café is open daily from 8:00 a.m. to 11:00 p.m., with the grill and fryer items available starting at 11:00 a.m.

Is there parking for RVs?

Yes, RV parking is available across Leaton Road in our Black Elk building parking lot. A complimentary shuttle service is available to transport you between the parking area, the Slot Palace, and the main Casino.

Is smoking allowed inside the Slot Palace?

Our Slot Palace is a smoke-free facility. We do have dedicated outdoor smoking areas available for our guests.

Can I use my ACCESS Loyalty Card at the Slot Palace?

Yes! You can earn and redeem points for slots, Bingo, and dining using your ACCESS Loyalty Card. Be sure to insert your card into the machine, present it at the Bingo counter, or show your server when dining at our restaurants to earn rewards.

Where is the Slot Palace located?

The Soaring Eagle slot palace is located at 6800 Soaring Eagle Blvd, directly across the street from the main Soaring Eagle Casino & Resort.

What is the minimum age to play at the Slot Palace?

You must be at least 18 years of age with a valid government-issued photo ID to enter the gaming floor or participate in Bingo and Keno.

Can I use my ACCESS Card for a dining discount?

If you have a HERO Card, you can use it to receive 10% off dining every day. On special days, including Memorial Day, Flag Day, Fourth of July, Patriot Day, and Veterans’ Day, you receive a 50% off discount on dining.

Can I use dining credits at the restaurants?

Yes, dining credits from Stay & Play packages or other promotions can be used at Saganing Eagles Landing restaurants.

Are kids’ menus available at the restaurants?

Yes, a kids’ menu is available at The Landing restaurant with options for breakfast, lunch, and dinner.

Can I bring children to the casino’s restaurants?

Yes, children are allowed to enter the casino as long as they are heading to or from a dining area with adult supervision. Children are not allowed to stop and play or linger on the casino floor.

Where can I find dining near me?

Saganing Landing is located at 2690 Worth Rd, Standish, MI 48658, making it the perfect stop.

Can I use my ACCESS Card for a dining discount?

If you have a HERO Card, you can use it to receive 10% off dining every day. On special days, including Memorial Day, Flag Day, Fourth of July, Patriot Day, and Veterans’ Day, you receive a 50% off discount on dining.

Can I bring children to the casino restaurants?

Yes, children are allowed to come into the casino if they are on their way to or from a dining establishment. Children must be supervised and cannot stop to play or linger on the casino floor.

Can I use a gift card at the restaurants?

You can use an Eagle Gift Card or an Amenity & Outlet Gift Card at the Ascent Sportsbook & Lounge, Siniikaung Bistro, Central Deli & Slice!, Native Grind Coffee Shoppe, Little Eagle Café, and the gift shops. Gift cards cannot be redeemed at Ruth’s Chris, Johnny Rockets, or the Food District Outlets (Chicken Guy!, Bubbakoo’s Burritos, Ike’s Love & Sandwiches, and Bonanno’s New York Pizza Kitchen).

Can I use dining credits at the Soaring Eagle restaurants?

Yes, you can use dining credits at any of the Casino restaurants. Dining credits cannot be used towards alcohol or gratuity.

Where can I find restaurants near me?

Soaring Eagle Casino has a wide variety of restaurants at 6800 Soaring Eagle Blvd, Mt. Pleasant, MI 48858. You don’t have to travel to the city for fine dining or delicious food!

Can I book a package if I have more than two adults staying in the room?

You can book a room with up to four adults for an additional $15 each, but Premium Play is limited to two adults per room.

Does Soaring Eagle have other casino packages?

Any seasonal deals and packages, when available, may be found through our online booking portal.

How do I use dining credits?

Dining credits are issued in the form of a coupon that you will need to take to the ACCESS Club so that the credits can be loaded onto your ACCESS Card. Dining credits can be used at any time during your stay and are not required to be used for breakfast. Dining credits can be redeemed to pay for food at any of our dining establishments. The credits are not valid for taxes, gratuity, or alcohol.

How do I use Premium Play credits?

Premium Play coupons for the length of your stay are issued at check-in and must be loaded onto your ACCESS Card. You must wait 24 hours before redeeming each subsequent coupon. Premium Play vouchers will not be replaced if lost or stolen.

If I book multiple nights, do I receive dining credits and Premium Play for each night?

Yes, you receive the dining credits and Premium Play for each night of your stay. Please note that one spa service per room, per booking is included in the Lucky Stay Getaway package.

Do I need to book a spa package in advance?

Yes, to ensure spa availability, you should book your spa service in advance when selecting the Lucky Stay Getaway package. Please note that because the spa is closed on Sundays, this package is not available for Sunday bookings.

Are there accessible seats available at the concert venues?

Yes, our indoor and outdoor show venues have designated accessible seating areas. Please view the Indoor Seating Chart and Outdoor Seating Chart to view accessible options. ADA seating is limited to one companion for each individual with a disability.

Can children attend shows at Soaring Eagle?

Yes, unlike many casino concerts, children ages 5 and older are permitted to attend shows at Soaring Eagle.

  • Children between the ages of 5 and 15 can attend without a ticket as long as they are accompanied by an adult who has a ticket. The adult attendee must be present and cannot gamble during the concert.
  • Children 16 and older are allowed to attend with or without a parent, but must have their own ticket.
  • Children under 5 years of age are only allowed to attend family or children’s events. All children attending a family or children’s event must have a ticket.

Are outdoor concerts held rain or shine?

Yes, outdoor shows are held even if it is raining. Because umbrellas are not allowed, please plan ahead by wearing a poncho or raincoat if rain is in the forecast.

What items are prohibited at shows?

You are not allowed to bring any of the following to shows:

  • Weapons of any kind
  • Selfie sticks
  • Signs
  • Go-Pros
  • Outside food or drink
  • Coolers, umbrellas, or chairs
  • iPads/tablets
  • Professional cameras, audio, or video devices

All bags are searched prior to entry. Bags can measure no larger than 12 x 8 x 6” in size. If you have any prohibited items, you will be asked to return the item(s) to your vehicle or discard them.

 

How can I get a discount on concert tickets?

If you have an ACCESS Card at the Gold level or above, you can receive a discount on concert tickets. See our ACCESS Club for more details.

What security does Soaring Eagle have for concerts and shows?

All event attendees must pass a metal detector screening before entering the Entertainment Hall or the outdoor concert area. All bags and purses are searched prior to entry.

Where can I find concerts near me?

Soaring Eagle Casino is located at 6800 Soaring Eagle Blvd, Mt. Pleasant, MI 48858, making it a perfect spot in central Michigan for A-list entertainment.

 

How many entries can I get with my points?

The point threshold can vary depending on the specific promotion. Some promos include one free entry while requiring you to have a certain number of points for each subsequent entry. Other promotions require a set number of points for every entry.

What can I win in a promotion?

Prizes vary by promotion and may include anything from bonus points and free play to dining or hotel credits to physical prizes. Our biggest promotions can include premium prizes such as vehicles or cash rewards.

What kinds of promotions do you usually run?

Promotions are always changing, but they typically include giveaways, drawings, bonus point days, and chances to earn Premium Play.

Do I need an ACCESS Card to participate in Promotions?

Yes, you only earn points when playing with an ACCESS Card. Signing up is free and easy. Once you have your card, make sure to use it every time you play at Saganing Landing or the Soaring Eagle Casino so you can earn the points you need to enter promotions.

 

How many entries can I get with my points?

Entries are based on how many points you have. Some promotions give you one free entry, while others require a set amount of points for each entry. Check the details for each specific promo to learn how many points you need.

What can I win in a promotion?

Prizes vary by promotion and are always changing. Typical prizes can include cash rewards, spa packages, VIP tickets, premium play sessions, travel opportunities, vehicles, and more.

What kinds of promotions do you usually have at Soaring Eagle?

Our promotion calendar always has something fun! We run regular and ongoing promos as well as once-in-a-lifetime winning opportunities. Check the calendar regularly so you never miss your shot!

Do I need an ACCESS Card to participate in Promotions?

Yes, promotions are only available for ACCESS Card members. Signing up is free and easy. Once you sign up, make sure you use your access card every time you play a Soaring Eagle or Saganing Landing.

Do I earn ACCESS Club reward points by visiting the spa?

Yes, you earn 4 points for every dollar spent in the Soaring Eagle Spa.

Can I use a gift card to pay for services at the spa?

Yes, you may use an Eagle Gift Card or Amenity & Outlet Gift Card to pay for services at the Soaring Eagle Spa.

Do you have couples spa treatments?

Yes, couples’ massages are available at the Soaring Eagle Spa.

Can I use ACCESS Club rewards at the spa and salon?

Yes, depending on your ACCESS Club rewards tier, you can enjoy discounts at the spa. Gold members receive 15% off services, and Platinum members receive 20% off services. Diamond and HERO members receive 25% off spa services.

What amenities does the spa provide?

All spa services include access to our steam room and pool facilities for 1 hour before or after your spa service. You must be 18 years of age or older to use these facilities. Beverages and light snacks are available in the spa waiting room.

Do I need to be a resort guest to book a spa appointment?

No, you are welcome to visit Soaring Eagle just for a spa experience.

Do I need to book a spa appointment in advance?

You aren’t required to book a spa appointment before your trip begins, but it is highly recommended to ensure your desired services are available.

How do I book a spa appointment?

You can request an appointment through our online booking portal or by calling the spa at 989-775-5403. To book an appointment online, you will need to create an account through our appointment booking portal. Your spa account is separate from your ACCESS Club account.

Where can I find a spa near me?

The Soaring Eagle Spa is located at 6800 Soaring Eagle Blvd, Mt Pleasant, MI 48858, making it an ideal spa destination right in central Michigan.

How many guests can stay in a room at Saganing Eagle Landing?

Standard Rooms have two queen beds and sleep four adults. King Suites have one king bed and a full-size sleeper sofa, accommodating up to four guests.

How do I request a room with a view at Saganing Eagle Landing?

Rooms with views of the bay are listed as “Bay View” or “Bay Side” rooms on the booking page. When Bay View rooms are available for your date range, you can find them in the room listings.

 

Is there Wi-Fi in the rooms?

Yes. Complimentary Wi-Fi is available in every room at the Saganing Casino Hotel.

Do all rooms have microwaves?

No. You must book a King Suite for a microwave. Standard Rooms do not have microwaves.

Does the Saganing Landing Hotel allow smoking?

No. The hotel is a smoke-free building. Designated smoking areas can be found nearby outside the building.

What do I get with the Stay & Play package?

The Stay & Play package includes a $25 coupon towards premium play and $25 in dining credits for each adult (up to four adults max per room). If you are staying multiple nights, you will receive all of your coupons upon check-in. However, you cannot combine multiple days of coupons to use at the same time. Each adult must wait 24 hours between using their respective coupons.

 

How do I book a Stay & Play package?

When booking, each available room will list the standard rate and the Stay & Play rate. You can select the Stay & Play package for any available room, including Standard Rooms and King Suites.

How do I book a room at Saganing Eagle Landing?

Room reservations are arranged through our online booking portal or by calling 1-877-232-4532. When booking online or over the phone, you have the option to choose from Standard Rooms or King Suites.

How many guests can stay in a room?

Rooms with two queen beds sleep up to four adults. Rooms with king beds sleep up to two adults. Rooms with a king bed and sleeper sofa can accommodate up to four guests.

How do I request a room with a view?

Select rooms have a view of the Soaring Eagle Resort courtyard. Rooms with courtyard views are designated in the listing titles on the booking page.

Do rooms at the resort have balconies?

Select rooms at the Soaring Eagle resort have balconies for you to enjoy. When booking, look for “Balcony” in the listing title.

Does the Soaring Eagle Resort Hotel allow smoking?

No, all indoor areas at Soaring Eagle are smoke-free. There are designated outdoor areas where smoking is allowed.

How do I book a package with my resort stay?

Hotel packages are displayed on the booking page for all available rooms. When booking, choose between the Regular Rate, Bed & Breakfast Package, or Lucky Stay Getaway Package to start your experience.

Do you have any hotel packages?

Yes, the Soaring Eagle hotel has Bed & Breakfast packages and Lucky Stay Getaway packages. Additional seasonal packages can be found on our booking page. The Bed & Breakfast package includes $30 per room in dining credits and $50 per adult in Premium Play for up to two adults per room. The Lucky Stay Getaway package includes 1 Spa Service per room (Max $125), $30 in dining credits per room, and $50 per adult in Premium Play for up to two adults per room.

Do you have accessible rooms?

Yes, select rooms are designed to be hearing accessible and/or handicap accessible. A room’s accessibility features will be listed in its title on the booking page, or you can request accommodations by calling 1-877-232-4532 to book your stay.

How do I book a room?

Room reservations are arranged through our online booking portal or by calling 1-877-232-4532. When booking online or over the phone, you have the option to choose from First Class Rooms, Royal Rooms, Imperial Rooms, Superior Rooms, Deluxe Air Jet Tub Rooms, or Deluxe Fireplace Rooms. Specific room availability will vary depending on the date(s) of your trip.

Can I bring my own food and drinks?

No, outside food and beverages aren’t permitted inside the hall. However, we have plenty of amazing dining options nearby, so you can grab a bite between wins.

Is parking available for RVs?

Yes! RV parking is available in the Black Elk building parking lot across Leaton Road. A shuttle service is available to take you directly to the casino entrance.

How early should I arrive for bingo?

We recommend arriving at least 30 minutes before your desired session to purchase your packets and find your lucky seat. For Super Saturday Bingo or special Bash events, doors can open even earlier. Check back on this page for specific instructions!

What is the difference between Paper and “Power” bingo?

Paper bingo is the traditional method using physical cards and a dauber. Power bingo uses an electronic unit for automated play across multiple cards so you can increase your odds.

Do I need a special card to play?

While anyone over 18 can play, we recommend using your Access Loyalty Card to earn rewards and points while you play. If you don’t have one, you can sign up for free at the Access Club desk.

Is smoking allowed in the bingo hall?

No. All indoor areas at Soaring Eagle, including the bingo hall, are smoke-free. Designated outdoor smoking areas are available for guests.

 

What is the minimum age to play bingo at Soaring Eagle?

All players must be 18 years of age or older with a valid government-issued photo ID to participate in any bingo session.

How can I check the current waitlist or active games?

Call (989) 775-5353 or visit the casino’s poker podium in person to ask about current live games, waitlist status, or upcoming tournament details.

Can I eat while playing at the table?

To maintain a clean, professional gaming environment, food is not permitted at the poker tables. However, we offer full beverage service to all active players, and our world-class dining options are located just steps away.

Does Soaring Eagle use a player rewards card?

Yes! Players can earn points and track their play using the Access Club loyalty card.

How do I sign up for poker tournaments?

Registration for poker tournaments typically opens several hours before the event starts. You can register in person. Keep an eye out on this page for upcoming live events!

What’s the minimum age to play poker at Soaring Eagle?

Players must be at least 18 with a valid government-issued photo ID to participate in any games, including poker tournaments.

When is the Soaring Eagle poker room open?

Our poker room is open:

Sunday – Thursday: 10:00 a.m. – 1:45 a.m.
Friday – Saturday: 10:00 a.m. – 3:45 a.m.

Can I bring food and drinks onto the slot floor?

You can absolutely bring food and drinks from our casino bars or restaurants onto the slot floor while you play. Outside food or drinks are not allowed on the casino floor.

When can I play slots?

You can play regular slots on the main floor 24/7. Our high-limit Slot Palace is open daily from 8:00 a.m. to 12 a.m.

What are Certified Hot Slots?

A Hot Slot is a machine that is independently verified to be “looser,” meaning it’s verified to give a higher payout compared to other casinos in the region. Our Hot Slots are certified by Strictly Slots Magazine, a major national industry publication.

How old do I need to be to play slots?

The minimum age to play slots at Soaring Eagle is 18. Guests under 18 are welcome inside the casino as long as they are accompanied by an adult and are passing through to one of the dining areas. Minors cannot stop to play slots or linger on the gaming floor.

Do I need an Access Card to play games at Saganing Landing?

You don’t need one to play, but you’ll want one. With an Access Card, you earn points that get you to higher benefit levels for discounts at Saganing Landing, the Soaring Eagle Waterpark, and the Soaring Eagle Casino.

When can I play games at Saganing Eagles Landing?

Saganing Landing is open 24 hours a day, seven days a week. Some areas have their own hours, but there’s always fun to be had on the gaming floor.

How old do I need to be to play games at the casino in Standish, MI?

The minimum age to gamble at Saganing Landing is 18. This applies to all casino floor gaming, including slots, virtual table games, and sports betting. Guests under 18 are welcome inside the casino as long as they are accompanied by an adult and are passing through to dining areas. Minors cannot stop to play or linger on the gaming floor.

What are progressive jackpots?

It’s a jackpot with no ceiling. Every spin or hand played adds to a collective prize pool that grows larger until it’s won. At Soaring Eagle, you’ll find these growing jackpots across our slot floor, in our Poker Room, and at select Table Games, so the next big winner could be sitting at any seat on the floor.

Do I need an Access Card to play casino games?

You don’t need one to play, but you’ll want one. With an Access Card, you earn points every time you play, which can be redeemed for premium play, discounts on concerts, spa services, and more. Sign up is free and takes just a few minutes.

When can I play games at Soaring Eagle?

Soaring Eagle Casino is open 24 hours a day, seven days a week. Some areas, like the bingo hall and Slot Palace, have their own hours, but you can always find action on the gaming floor.

Where can I find a casino near me?

Soaring Eagle Casino & Resort is located in Mount Pleasant, right in the heart of Michigan, making it easy to reach from anywhere in the state. Whether you’re coming from Lansing, Grand Rapids, Saginaw, or further out, Soaring Eagle is worth the drive.

 

How old do I need to be to play games at Soaring Eagle?

The minimum age to gamble at Soaring Eagle is 18. This applies to all casino floor gaming, including slots, table games, poker, and bingo. Guests under 18 are welcome inside the casino as long as they are accompanied by an adult and are passing through to one of the dining areas. Minors cannot stop to play or linger on the gaming floor.

Does the hotel offer wireless internet?

The hotel offers complimentary Wi-Fi. When visiting our hotel, please locate the connection for “Hotel guest” or “guest.” No password is required. Before the connection is established, you must accept the terms of use.

I would like a Win-Loss Statement. How can I obtain this?

To request a Win-Loss Statement, please see our ACCESS Club page and locate the link for Annual Activity Report. Further information can be found on the form.

I won a jackpot and need a copy of my W-2 G form. How can I obtain this?

To request a copy of a W-2 G form, please call 989-775-5186 or email your request to w2grequests@sagchip.org.

I have a tax exempt form. How do I apply this to my purchases/reservation?

Soaring Eagle Casino & Resort does not charge a state tax and therefore does not accept State of Michigan tax exempt forms. Soaring Eagle does charge a 6% Tribal Tax. To be approved for a SCIT tax exemption, please complete the form found here with a copy of your tax exemption certificate or letter. The documentation will be verified and once the application is approved, you will receive notification from the Saginaw Chippewa Indian Tribe. Please return necessary documents to: Saginaw Chippewa Indian Tribe; Tribal Tax Director; 7070 East Broadway, Mount Pleasant, MI 48858. For further questions, please contact our tax department at (989) 775-4105.

Do you have wheelchairs or electric mobility scooters available?

For your convenience, wheelchairs and scooters are offered by Soaring Eagle for use on our properties. Wheelchairs are complementary and are available on a first come, first serve basis. Visit our Access Club in the casino or Bell Desk in the hotel to check on wheelchair availability.

Soaring Eagle also offers electric mobility scooters for an additional fee. Electric mobility scooters can be rented daily at the rate of $50. The fee may be paid using cash, credit card, or comp points.They are available on a first come, first served basis.

A liability waiver must be completed and deposit provided at the time of rental. Electric mobility scooters can be picked up in the Casino Gift Shop, Miijim Store (Hotel), and Slot Palace Gift Shop. The scooter operator must be present at the time of pick up to complete the necessary paperwork.

Please note that starting October 1, 2023 scooters will be available on a first come, first served basis. After this date, they will be rented from the Miijim Store, main casino gift shop, or Slot Palace gift shop.

Is there a place to park my RV during my visit?

RV parking is available across Leaton Road in our Black Elk building parking lot. Shuttle services are available. There are no RV hook-ups available at this location. Our seasonal RV Park, The Hideaway, may be available during your visit. For more information please visit their website.

What are your hotel room rates?

Our rates vary depending on availability and special events. Discounts are available for Access Loyalty members, Tribal members, AAA, and AARP. Please contact our Reservations Department directly at 877-232-4532 for the best possible rate for your stay.

Can I bring my pet to Soaring Eagle?

With the exception of service dogs, Soaring Eagle Casino & Resort reserves a no pets policy.

What is your smoking policy? Do you allow marijuana on property?

All indoor areas at Soaring Eagle are smoke free. Designated outdoor smoking areas are available. Guests may not smoke marijuana on our property. Since Soaring Eagle is located on what is Federal Land, state recognized medical marijuana cards are not valid. Marijuana possession and/or use is strictly prohibited. If staying in our hotel, a fee may be assessed if a guest is found to have smoked marijuana or cigarettes in any room.

What forms of identifcation are acceptable?

Valid government issued photo identification is required for any transaction. A Driver’s License, State I.D., or passport are the most common forms of I.D. accepted.

What are the hours of Soaring Eagle?

The Soaring Eagle Casino & Resort is a 24 hour/365 day establishment, including all holidays. Please feel free to visit our Dining page for the individual hours of our available restaurants and other amenities.

Will Soaring Eagle donate to my organization?

Soaring Eagle welcomes requests for donations to your organization. Please email all written requests to jgraveratte@sagchip.org.

I’ve never been to an outdoor concert at Soaring Eagle Casino & Resort. What are some things I should know?

We make it as easy as possible for our guests to have a great time at our outdoor concerts, but following these helpful tips and guidelines on our Shows page will make your outdoor concert experience smooth, safe, and unforgettable.

What are the age restrictions for your concerts / entertainment venue?

Guests 16 years of age and older are welcome to attend one of our many shows throughout the year. Guests ages 5 to 15 years old must be accompanied at all times by an adult. Guests under 5 years of age are welcome for designated family shows.

What is the minimum age to visit the casino or rent a hotel room?

The minimum gambling age is 18 years of age with a valid government issued identification. Guests 18 years of age or older are welcome to reserve a room in our hotel. Guests under the age of 18 are allowed to enter the casino with an adult as long as they are in route to or from one of our many eating establishments.

ACCESS Loyalty Club

Is my card valid at other properties?

Yes! Your ACCESS Loyalty Card is one single card that works across all three Soaring Eagle properties: Saganing Eagles Landing, Soaring Eagle Casino & Resort, and Soaring Eagle Waterpark & Hotel.

How do I earn and redeem points?

Earn points by using your ACCESS card while playing slots, table games, bingo, or poker. Points can be redeemed for Premium Play, dining, hotel stays, and spa services.

What is the Hero Card?

The Hero Card is our way of saying thank you to active duty and veteran members of the U.S. military. It offers exclusive discounts on rooms, dining, and more. Visit the ACCESS Club with your military ID to enroll.

Hotel & Amenities

Where is the RV Park located?

The Saganing RV Park is located directly across from the casino. It features 35 back-in gravel sites with electric hookups (year-round) and water hookups (seasonal).

Is there a shuttle?

Yes, we provide a free 24-hour shuttle service that runs between the RV Park and the casino entrance.

What amenities are included at the RV Park?

Guests enjoy access to the hotel pool, picnic tables, fire pits, and free Wi-Fi.

Saganing RV Park

Will Soaring Eagle donate to my organization?

Soaring Eagle welcomes requests for donations to your organization. Please email all written requests to jgraveratte@sagchip.org.

Dining

Where can I eat at Saganing?
Do I need reservations?

The Landing Restaurant generally welcomes walk-ins, but for larger groups, we recommend calling ahead to check availability.